Privacy Policy

Last updated: 05.12.25 | Operated by: Informd Consulting Ltd

1. Introduction

Welcome to Oome, a community-focused social platform designed to help users connect, participate in events, and interact with local and interest-based groups.

This Privacy Policy explains how Oome, operated by Informd Consulting Ltd (“we”, “us”, “our”), collects, uses, stores, and protects your personal information when you use our mobile applications, websites, and related services (“Services”).

By using Oome, you agree to the terms outlined in this Privacy Policy.

2. Who We Are

Oome is operated by:

Informd Consulting Ltd
United Kingdom
Email: hello@oome.net

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

3. Information We Collect

We collect the following categories of information when you use Oome:

A. Information You Provide Directly

  • Profile information: name, email address, phone number, date of birth, profile photo, and other voluntary profile details.
  • Address information: home or other addresses you add or share.
  • Location information: approximate coordinates only when you explicitly choose to share your location with other users or communities.
  • User-generated content: posts, photos, messages, comments, event participation, and community interactions.
  • Sensitive personal information: any personally identifiable information voluntarily shared by you, such as name, address, date of birth, and related details.
  • Payment or transaction details: processed via trusted third-party providers. Oome does not store full payment card information.

B. Information Automatically Collected

  • We do not collect device identifiers or other system-level tracking identifiers.
  • We may collect your IP address for security, fraud prevention, and basic analytics.
  • We may collect basic device metadata (e.g., device model, operating system version) to support functionality and troubleshooting.

C. Information From Third Parties

We use secure third-party services to support platform functionality, including:

  • Google (cloud infrastructure, analytics, messaging, content moderation)
  • Stripe (payments and financial transactions)
  • Zapier (automation workflows for service delivery)

These providers may process data on our behalf strictly under contractual agreements and UK GDPR safeguards.

4. How We Use Your Data

We use your information to:

  • Operate, maintain, and improve the Oome platform.
  • Build and support community features, including messaging and event participation.
  • Facilitate safe interactions using safeguarding controls, moderation, reporting, and blocking features.
  • Personalise your experience (non-advertising personalisation only).
  • Provide customer support.
  • Process payments and manage subscriptions.
  • Monitor security, detect fraud, and maintain platform integrity.
  • Comply with applicable laws and regulations.
  • Send you essential service updates and notifications.

We do not use personalised advertising and do not track you across third-party sites.

5. Legal Bases for Processing

We process your data under the following UK GDPR legal bases:

  • Performance of contract – to provide and deliver the services you request.
  • Legitimate interests – to maintain a safe, reliable, and functional platform and to improve our services.
  • Consent – for optional features such as location sharing and certain communication preferences.
  • Legal obligation – where required to comply with law enforcement or regulatory requirements.

6. Storage Locations & International Transfers

All customer data is stored within the United Kingdom.

However, processing and data in transit may traverse or be temporarily processed in other regions, depending on how our service providers (for example, Google Cloud or content delivery networks) route and manage data.

Where data is transferred internationally, we implement appropriate safeguards such as:

  • UK GDPR Standard Contractual Clauses.
  • Strict access and security controls.
  • Contractual requirements ensuring third-party compliance with data protection standards.

7. How We Protect Your Data

Oome maintains robust organisational and technical security measures, including:

  • Encryption of data in transit and at rest.
  • Strict access controls with role-based permissions.
  • Monitoring, auditing, and logging of data access and system activity.
  • Regular vulnerability assessments and secure development practices.
  • Internal processes designed to limit access to customer data to the minimum required, subject to stringent controls and oversight.

We continually review and improve our security practices.

8. Sharing Your Information

We may share your data with:

  • Service providers who support hosting, payments, analytics, communications, and automation.
  • Other users, but only information you intentionally make available (for example, profile information, posts, and location if voluntarily shared).
  • Event organisers or community administrators when you interact with their events or groups.
  • Law enforcement or regulators when required to comply with legal obligations.

We do not sell your data and do not share your data with advertisers.

9. User-Generated Content, Moderation & Safety

Oome is a community platform and includes:

  • User posts, messages, photos, and comments.
  • Reporting and blocking mechanisms to help manage interactions.
  • Automated and manual moderation processes designed to help maintain a safe virtual community perimeter.
  • Optional safeguarding settings allowing communities to create controlled participation environments.

Content you share may be visible to others depending on your privacy and community settings.

10. Data Retention

We retain data only as long as necessary for the purposes described in this policy.

  • General logs: retained for 12 months.
  • User data: retained indefinitely unless you request deletion or your account is otherwise removed.
  • Account deletion: users can delete their account in-app at any time.
  • Personal data deletion: permanently deleted upon verified user request, typically within 30 days or sooner.

Minimal data may be retained where legally required—for example, financial records or fraud-prevention logs.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data (“right to be forgotten”).
  • Restrict or object to the processing of your data in certain circumstances.
  • Port your data to another provider, where technically feasible.
  • Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at hello@oome.net.

12. Children’s Privacy

Oome supports users of all ages. However, because many communities within Oome may involve organised activities, groups, or events, individual community leaders determine the minimum age requirements for participation and may require a parent-linked account for younger members.

Parent-linked accounts enable appropriate parental oversight and responsibility for key activities, including management of payments, confirmation of attendance, and supervision of safeguarding and moderation controls within the community.

Children’s data is collected and processed in the same way as other members’ personal data, in accordance with this Privacy Policy. However, additional restrictions and safeguards apply to limit what information is shared with other users and to ensure that any community interactions involving children remain safe and appropriate.

We encourage community leaders, parents, and guardians to review the privacy and safety settings available within Oome to ensure suitable oversight and participation for younger members.

13. Cookies & Tracking

We use essential cookies and similar technologies for authentication, security, and performance of the platform.

We do not use advertising cookies or cross-site tracking technologies.

14. Operating Regions

While data is stored in the UK, Oome may operate globally in regions we determine appropriate.

We apply consistent privacy and data protection standards across our operations, in accordance with relevant laws and regulations.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will always indicate the latest version.

Where appropriate, we will notify you of significant changes through the app or via email.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Informd Consulting Ltd
United Kingdom
Email: hello@oome.net